IT Helpdesk Engineer


Capital Fund Management (CFM) is a successful alternative investment manager and a pioneer in the field of quantitative trading applied to capital markets across the globe. Our methodology relies on statistically robust analysis of terabytes of financial data for asset allocation, trading decisions and automated order execution. CFM is an appealing career destination for highly-talented and passionate PhD’s, IT engineers and experts from around the world. Our people can rely on original theoretical insight accumulated over 25 years of market experience, as well as cutting-edge technology and disciplined approaches. These fundamentals allow us to foster the creation of exciting opportunities and state-of-the-art trading strategies. Our people’s diversity and dedication contribute to CFM’s unique culture of research, innovation and achievement.

Le poste :

As IT Helpdesk Engineer, you will be the single point of contact - for the organization, on any information technology related issues. You will assist business users – over the telephone, by email and/or through our bug and issue tracking and management platform in order to resolve or escalate any IT issues raised. You will also provide local IT administration support on office technology.
This role is based in the New York office of a french investment management firm. Fluent French is therefore required.

Duties include:

• Providing first line support for any information technology issues and problems,
• Providing on-site assistance to users and assisting those travelling over phone, by email and/or through our bug and issue management system,
• Tracking and solving issues as well document related ones – ensuring its compliance with corporate procedures,
• Supporting a pool of computers, phones and videoconferencing systems, laptops, tablets, smartphones and applications,
• Providing new hires with orientation and set-up for desktop and mobile devices,
• Tracking user account creations, changes and deletions,
• Performing password reset and reviewing token certification,
• Acting as local New York liaison in the global Infrastructure-Office team - based in Paris (France),
• Providing non-technical assistance will be required on an ad-hoc basis (e.g. ordering IT supplies and modifying office space.

Votre profil :

Key Competencies:

• Strong customer service and professional client-facing skills
• Ability to communicate clearly and concisely
• Advanced troubleshooting and multi-tasking skills
• Time management and organizational skills are required to meet deadlines
• Ability to work autonomously and as part of a global team
• A minimum and preferred experience of 3 years, in a global financial organization – as part of an information technology infrastructure team
• Fluent in French

Must be Familiar with the following:

• Windows 7, Windows 2012 R2
• Active Directory
• Exchange
• Microsoft Office Applications
• Skype for Business
• Remote control tools
• Command line tools



Poste référence :  2017-9

Date de publication : 28/07/2017